T&C's and Health and Safety

You can cancel this Agreement within 14-days of signing up. If You cancel during this period, a refund will be provided based on the length of storage You have taken prior to cancelling and all Goods being removed from the Unit. See Condition 11.1 of the enclosed Conditions of Agreement for full details of Our Cooling-off Period.

SPECIAL IMPORTANCE CONDITIONS Please ensure that You carefully read Our Conditions of Agreement and StoreProtect Addendum in the Insurance Page. If You have any questions, please contact us using the details provided.
General Our Storage Costs are based on the information provided by You and are subject to the storage services being carried out under the enclosed Conditions of Agreement.
6.14  You must own or be authorised to store the Goods.
3.2  Storage Costs are payable in full monthly blocks and must be paid in advance and on time.
4.1 to 4.5 If You do not comply with the conditions of this Agreement, we will have certain rights which include the right to seize the Goods in storage and sell or dispose of them.
6.1 You must secure the entrance to the Unit after each visit.
6.10.1 & 6.10.2 You must check the Unit is suitable for the Goods You intend to store, and it is recommended that You periodically inspect during the Storage Period.
6.3 You must not store any Excluded Items, including, for example: dangerous, illegal, stolen, perishable, environmentally harmful or explosive goods.
7.7 We are not liable for Loss or Damage results from events, circumstances or causes beyond Our reasonable control.
7.6 We shall not be in breach of this Agreement and exclude all liability to You in certain circumstances (“Excluded Liabilities”) including, but not limited to: ·    Mysterious disappearance and/or unexplained shortage of Your Property except because of theft by forcible entry to Your Unit. Loss or Damage caused by moth, insect, and vermin unless from a source external to Your Unit; mould, mildew, or rust, (unless proven to be a result of water ingress from a source external to Your Unit), or atmospheric or climatic causes. Any value an item might have acquired simply because it is part of a pair or set, also excluding the value of an undamaged part of a pair, or set.  Any value which is purely sentimental.
7.2 Our standard terms limit Our liability to You to a maximum of £100 in the event of Our negligence and You are required to arrange insurance at Your own expense for Your stated Maximum Replacement Value for the duration of storage.

StoreProtect Addendum StoreProtect applies automatically from commencement, giving You enhanced liability for Your Goods up to Your stated Maximum Replacement Value, subject to Your agreement to pay additional charges (“StoreProtect Charges” and “Claims Admin Fee”). Review the StoreProtect Addendum for details of the restrictions and limitations.

Maximum Replacement Value Definition You must provide a Maximum Replacement Value on the Customer Declaration whether or not You opt for StoreProtect. We strongly recommend you review this definition before providing your Maximum Replacement Value.
8 We may use and share Your personal and other data in certain circumstances.
11.2 You must give 14 days’ notice to terminate this Agreement.

CUSTOMER DECLARATION
General In providing Your signature below, you confirm: You accept the Storage Costs set out and have read, and agree to, the enclosed Conditions of Agreement. You have read and understand the Replacement Value and Maximum Replacement Value definitions. You understand that the Maximum Replacement Value (as stated below) must represent the maximum sum total of the Replacement Value for all Goods in storage at any time throughout the period of storage. You understand you are required to provide a Maximum Declared Value whether or not You opt for StoreProtect. You understand you may not store any Excluded Items (see Condition 6.3) ·  You understand there are certain things You must not do (Condition 6.5) and You have read the requirements for storage of Goods containing batteries (Condition 6.4). You accept that You are advised to inspect the Unit before storing Goods and that it is strongly recommended You periodically inspect Your Goods during the Storage Period [OPTIONAL: (at least every three-months for Goods stored in external Units or containers)] (Conditions 6.10.1 and 6.10.2) ·  You understand that if the services begin during the 14-day cooling-off period (Condition 11.1), if You cancel the services during the cooling-off period, Your rights to a refund of any Storage Costs paid in advance will be lost for the period during which the services have been performed. StoreProtect (Contents Protection Cover) You must have cover to store with Us. Cover is included at booking at the recommended level for Your Unit size: £15,000 for a 20ft container or £10,000 for an 8ft container (see the StoreProtect Charges above). You can also use Your own contents insurance instead. To do this, select a cover level to book as normal, then email Us Your policy before move-in. Any StoreProtect Charges will then be removed from Your bill. By signing to ACCEPT StoreProtect you also confirm: ·      You have read and understand the StoreProtect Addendum and accept StoreProtect at the level shown above from the commencement of this Agreement. You understand that the recommended Maximum Replacement Value is £15,000 for a 20ft container and £10,000 for an 8ft container, and that you may declare a different value by agreement with Us, subject to the StoreProtect Charges being adjusted accordingly. You understand that the Proportional Reduction shall apply if the Maximum Replacement Value You provide is inadequate. (For example: if the total replacement value of Your Property is £10,000, but you have declared a Maximum Replacement Value of £5,000, Our liability will be reduced by 50%.)  You understand that, if you submit a claim under StoreProtect, additional claims processing administration charges apply. We will deduct a £50 charge from any settlement awarded to You to cover Our administration costs.  You understand that if You wish to use Your own insurance instead, you must email Us evidence of adequate cover for the Maximum Replacement Value before move-in (or as soon as reasonably possible after). StoreProtect will be cancelled from the date We confirm receipt of that evidence, after which Condition 7.2 (Restricted Liability) will apply and You will be responsible for maintaining Your own insurance (see the StoreProtect Addendum).
Maximum Replacement Value £ (Recommended: £15,000 for a 20ft container / £10,000 for an 8ft container)   
 
CONDITIONS OF AGREEMENT

For the purposes of this Agreement, the following definitions shall apply: 

·  “Access Hours” means between 07.00 hrs and 21.00 hrs 7 days a week;

· “Agreement” includes these Conditions of Agreement, the Self Storage Agreement and (where applicable) the StoreProtect Addendum.

· “Facility” means the building, warehouse, external storage containers or other land or premises owned, leased or operated by the Facility Operator.

·   “Property” or “Your Property” or “Goods” means any and/or all goods stored by You in a storage Unit allocated to You at Our Facility.

· “Replacement Value” means the current cost of replacing Your Property as new, except for:

* household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value; 

*any Goods which cannot be purchased new (such as antiques or works of art, for example), where the Replacement Value shall be the current market value; and 

*documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents. 

· “Maximum Replacement Value” means the maximum sum total of the Replacement Value for all Property at any time throughout the period of storage.

· “Loss” or “Damage” means identifiable losses and direct physical destruction of or damage to Your Goods, caused by wilful acts, omissions and default, including theft by forcible entry or damage while the Goods are in the Unit.

· “Storage Costs” means the Storage Costs stated on the Self Storage Agreement and, if you opt for StoreProtect, the StoreProtect Charges.

· “StoreProtect Charges” means the additional charges set out in the Self Storage Agreement for StoreProtect.

· “We”, “Us”, “Our” means the Facility Operator, its employees, agents or representatives.

· “You” or “Your” means the customer named in this Agreement.

1.    COMMENCEMENT:

1.1. This Agreement will come into existence between Us and You when We receive Your completed and signed Customer Declaration, receive payment of Our Storage Costs and We notify You We have accepted Your order. The Storage Period will begin on the date agreed with You during the order process and set out on the Self Storage Agreement.

2.    OUR SERVICES TO YOU:

2.1. So long as all fees are paid up to date and subject to these Conditions: (a) We will make available to You a lockable, segregated area of Our Facility(“Unit”) for You to store Goods; (b) You are granted a licence during the Storage Period to store Goods in the Unit allocated to You by Us from time to time and only in that Unit; (c) We will maintain the Facility in a secure and safe condition; and (d) We will make every reasonable effort to protect Your Property from Loss or Damage while the Goods remain in the Unit or Our care, custody and control, subject to Condition7 and all terms and conditions of this Agreement.

2.2. We do not grant any lease or tenancy of the Unitor any part of the Facility and nothing in this Agreement creates a landlord and tenant relationship. We retain control, possession and management of the Facility and the Unit and You have no right to exclude Us from the Facility or the Unit.

2.3 If You wish to take up any additional services We offer, such as delivery and collection, We will provide details separately. You will need to sign up to Our terms and conditions for such services which may be subject to additional charges.

3.    COST:

3.1. You must pay the Deposit on signing this Agreement. The Deposit (or the balance of it after any appropriate deductions for unpaid Storage Costs, repairs, cleaning or other charges to put right any breach of this Agreement by You) will be refunded by cheque or electronic transfer within 21 days of termination of this Agreement.

3.2. You are responsible to pay: (a) the Storage Costs (being the amounts set out in the Self Storage Agreement or as most recently notified to You by Us) including the StoreProtect Charges if You have opted for StoreProtect. We will take the first payment on acceptance of Your order and will take subsequent payments in advance on the invoice date for each Storage Period or other date agreed with You (“Due Date”). It is Your responsibility to see that payment is made directly to Us on time and in full throughout the Storage Period. We do not normally bill for fees but will issue an electronic invoice following payment. Storage Costs will not be credited to Your account unless You identify the payment clearly and as directed by Us. If You fail to identify a payment, We reserve the right to take steps to enforce the Agreement (including the sale of Goods as set out under Conditions 4.1 to 4.5) due to Your failure to pay the Storage Costs. We shall have no liability to You as a result of taking such action and You agree to fully indemnify Us for any costs, including those outlined in (c) below, We incur in taking such action. We will not accept that payment has been made until We have received cleared funds; (b) a Late Payment Fee each time a payment is late or cancelled; (c) any costs incurred by Us in collecting late or unpaid Storage Costs, or in enforcing this Agreement in any way, including but not limited to postal, telephone, Goods inventory, debt collection, personnel and/or default action costs and associated legal and professional fees; (d) any government taxes or charges (including any value added tax) levied on any supplies made under this Agreement; and (e) the Cleaning Fee or charges for repairs, to be invoiced at Our discretion as per Condition 6.7.  

3.3. Where You have more than one agreement with Us, all will form one account and We may at Our sole discretion apply any payment made by You or on Your behalf on this Agreement against the oldest amount due from You to Us on any agreement in the account. If You make a part payment of any Storage Costs due to Us and We retain Your part payment, this will not affect Our ability to take any action against You or to exercise any rights We have under this Agreement in respect of the Storage Costs which remain outstanding from You. The time period from which We may take such action will still start from the Due Date when the original Storage Costs were due and the Due Date will not be extended as a result of Your part payment.

4.    DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS:

4.1. We take the issue of prompt payment seriously and We shall have a general and particular right of lien, which is a right to seize and sell or otherwise dispose of some or all of Your Goods as security for Your obligation to make payments under this Agreement.If any sum owing to Us and other fees related to this Agreement are not paid when due (“Debt”), You authorise Us without further notice to: (a) refuse You and Your Agents access to the Goods, the Unit and the Facility and to overlock the Unit until the Debt has been paid in full; (b) enter the Unit and inspect and/or remove the Goods to another Unit or site and to charge You for all reasonable costs of doing so on any number of occasions; and (c) apply the Deposit against the Debt and, if insufficient to clear it in full, hold onto and/or ultimately sell or dispose of some or all of the Goods in accordance with Conditions 4.3 to 4.5. You acknowledge that (a) We shall be entitled to continue to apply Storage Charges from the date the Debt becomes due until payment is made in full or the Goods are sold or disposed of; (b) We will sell the Goods as if We were the owner and will pass all rights of ownership in the Goods to the buyer; and (c) if You do not pay fees on the Due Date, the value of any discounts and special offers (including periods of free storage) which You have received will be payable by You in full.

4.2. If on expiry or termination of this Agreement, for any reason, You fail to remove all Goods from the Unit, We are authorised to treat the Goods as abandoned and may sell or dispose of all Goods by any means in accordance with Conditions 4.3 to 4.5. You are liable for Storage Costs for the period from abandonment to the sale or disposal of the Goods together with any costs of disposal incurred, which shall be added to the, or treated as a, Debt.

4.3. Before We sell or dispose of the Goods, We will give You notice in writing directing You to pay (if You are in default) or collect the Goods (if they are treated as abandoned). This notice will be sent by registered or recorded delivery to the postal address last notified by You to Us in writing and by email and/or by direct message on social media. If no address within the United Kingdom has been provided, We will use any land or email address or social media details We hold for You and any Alternative Contact Person (“ACP” as stated on the Self Storage Agreement). If You fail to pay the Debt and/or collect the Goods (as appropriate) We will access the Unit and begin the process to sell or dispose of the Goods. You consent to and authorise the sale or disposal of all Goods without further notice regardless of their nature, content or value. We will sell the Goods for the best price reasonably available in the open market, taking into account the costs of sale. We may also require payment of default action costs, including any costs associated with accessing the Unit and disposal or sale of the Goods, which shall be added to the or treated as a Debt.

4.4. Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay the Debt. If sale proceeds do not discharge all of these costs and the Debt, You must pay Us the balance within 7 days of a written demand from Us. We may take action to recover the balance and any legal and administration costs incurred in doing so. If sale proceeds exceed the amount due from You, We will attempt to return the excess funds to you. If this is not reasonably possible, We will hold the balance for You but no interest will be payable on it.

4.5. If, in Our opinion and entirely at Our discretion, the Goods are either not saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the expense of attempting to sell, You authorise Us to treat the Goods as abandoned and We may dispose of all Goods by any means at Your cost. We may dispose of the Goods at Our discretion in the event that (a) Goods are damaged due to fire, flood or other event that has rendered them, in Our reasonable opinion, severely damaged, of no commercial value, or dangerous to persons or property, or (b) Goods may contain personal data belonging to You or others. We do not need Your prior approval to take this action but will send written notice to You within 7 days of assessing damaged Goods.

4.6. Any Property left unattended in common areas at the Facility or outside Your Unit at any time shall be treated as abandoned and may at Our discretion be moved, sold or disposed of immediately with no liability to Us.

5.    ACCESS:

5.1. You have the right to access the Unit during Access Hours as posted by Us and subject to the terms of this Agreement. We will try to provide advance warning of changes to Access Hours by notice at the Facility and/or by SMS or email, but reserve the right to change Access Hours temporarily to other reasonable times without giving prior notice.

5.2.  If We have agreed to grant You extended access to the Unit outside normal hours, the extended access is available between the hours indicated on the Self Storage Agreement, subject to You paying any relevant additional charges.

5.3. Only You or Your Agents may access the Unit. You are responsible for and liable to Us and other users of the Facility for Your own actions and those of Your Agents. We may (but are not obliged to) require proof of identity from You or any other person at any time and, at Our sole discretion, may refuse access to the Facility to any person who is unable to provide satisfactory proof.

5.4. We may refuse You access to the Unit and/or the Facility where moneys are owing by You to Us, whether or not a formal demand for payment has been made, or if We consider the safety or security of any person, Unit or Goods on or at the Facility has been threatened or may be put at risk.

5.5. You should not leave a key with or permit access to the Unit to any person other than Your Agent who is responsible to You and subject to Your control. If You do so, it is at Your own risk.

5.6. You authorise Us and Our agents and contractors to enter the Unit in the following circumstances and to break any lock if reasonably necessary to gain entry:  (a) on not less than 7 days’ notice to inspect or carry out repairs or alterations to the Unit or any other part of the Facility; (b) without prior notice (but with notice as soon as practicable after the event) in the event of: an emergency (including for repair or alteration) or to prevent injury to persons or damage to Our own property and to carry out Our duty to safeguard Goods belonging to You or other customers; (c) if We believe the Unit is being used to store prohibited Goods or Excluded Items or used for a prohibited purpose; (d) if We are obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue & Customs, other competent authority or by a Court Order; or (e)  to relocate the Goods or exercise Our lien or power of sale or disposal in accordance with this Agreement.

6.    GENERAL CONDITIONS: 

6.1. You will be solely responsible for securing the Unit and ensuring it is locked so as to be secure from unauthorised entry at all times when You are not in the Unit. We are not responsible for securing any Unit left unlocked by You. You are not permitted to apply a padlock or other device to the Unit in Our overlocking position and We may have any such padlock or device forcefully cut off at Your expense.

6.2. Whilst We retain overall responsibility for securing the Facility, You will secure the external gates and/or doors of the Facility where required.

6.3. You must not store (or allow any other person to store) any of the following in the Unit (“Excluded Items”): (a) food or perishable Goods unless securely packed in hard plastic or glass containers so they are protected from and do not attract vermin; (b) any living creatures; (c) Lithium ion batteries exceeding a watt-hour (Wh) rating of 160 Wh UNLESS they are built-in and cannot be removed from otherwise permitted Goods (see Conditions 6.3(e), 6.3(f) and 6.4); (d) portable battery chargers, power banks or any similar portable power source; (e) More than five (5) E-Scooters, E-Bikes, E-Skateboards or any similar battery-powered vehicles in any one Unit unless the battery has been removed and is not being stored in the Unit; (f) More than ten (10) laptops, tablets, children’s toys or other similar items containing built-in batteries in any one Unit UNLESS agreed by Us in writing; (g) combustible or flammable substances including but not limited to gas, paint, petrol, oil, cleaning solvents or compressed gases; (h) firearms, explosives, weapons or ammunition; (i) chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances; (j) any Goods that emit fumes or odours; (k) any illegal Goods or substances or Goods illegally obtained such as, but not limited to, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe Goods (including but not limited to toys, electrical Goods, medicines, aerosols, cosmetics, fireworks); (l) Goods which are environmentally harmful or that are a risk to the property of any person; (m) currency, deeds and securities; (n) Property where the value to You cannot be assessed on a financial basis; and (o) any Goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin. You will be liable under Conditions 7.9 and 7.10for any breach of this Condition 6.3.

6.4. When storing any Goods that contain built-in batteries including, but not limited to, laptops or tablets, children’s toys, E-Scooters, E-Bikes, E-Skateboards or any similar battery-powered vehicles (see Conditions 6.3(e) and 6.3(f)), You must ensure: (a) the Goods are free from visible physical defect or fault; and (b) such Goods are not stacked and are stored allowing air circulation. We recommend all batteries are stored with the lowest practical charge.

6.5. You will use the Unit solely for the purpose of storage and shall not (or allow any other person to): (a) use the Unit as offices or living accommodation or as a home, business or mailing address; (b) use or do anything at the Facility or in the Unit which may be a nuisance to Us or any other person (including the escape of any substance or odour from or generation of noise or vibration which may be heard or felt outside the Unit); (c) use battery or any other power to charge or power any electrical item unless it is free from visible defect or fault and You are present; (d) paint or make alterations to or attach anything to the internal or external surfaces of the Unit; (e) connect or provide any utilities or services to the Unit unless authorised by Us; (f) cause damage to the Unit or any part of the Facility (which includes by removal, haulage or delivery contractors); or (g) create any obstruction or leave Property or refuse in any common space within the Facility.

6.6. You must not use portable heaters in the Unit at any time.

6.7. You must not damage the Unit and ensure it remains clean during the Storage Period. In the event of uncleanliness or damage to the Unit or Facility, We will be entitled to retain the Deposit, charge a Cleaning Fee, and/or claim full reimbursement from You for the reasonable costs of repairs, replacement, restoration, proper compensation or disposal of refuse.

6.8. You must (and ensure that Your Agents) use reasonable care on site and have respect for the Facility and other Unit users, inform Us of any damage or defect immediately after it is discovered and comply with the reasonable directions of Our employees, agents and contractors and any other regulations or policies for the use, safety and security of the Facility as We shall issue periodically. 

6.9. This Agreement does not confer on You any right to exclusive possession of the Unit and We reserve the right to relocate You to another Unit not smaller than the current Unit: (a) by giving 14 days’ notice during which You can elect to terminate this Agreement under Condition 11; or (b) on shorter notice if an incident occurs that requires the Unit or section where it is located to be closed or sealed off. In these circumstances, We will pay Your reasonable costs of removal if approved in writing by Us before removal. If You do not arrange removal by the date specified in Our notice, then You authorise Us and Our agents to enter the Unit and move the Goods as Your Agent on Your behalf and at Your risk (except for damage caused wilfully or negligently which is subject to the limitations in Condition 7). Following removal this Agreement will be varied by substitution of the new Unit number but otherwise continues on the same terms at the Storage Charges in force for the original Unit at the time of the removal.

6.10. Unit suitability and inspection:

6.10.1. You must ensure the Unit is suitable for storage of the Goods You intend to store in it. We make no warranty or representation that any Unit is suitable for any particular Goods and We accept no liability in this regard.

6.10.2. It is strongly recommended that You inspect Your Property periodically during the Storage Period and at least every three months for Goods stored in external Units or containers. (Regular inspection may reduce the likelihood of Damage caused by atmospheric or climatic causes, such as mould, mildew or rust, for which We are not responsible - see Condition 7.6.5). 

6.11.  Unit sizes are approximate. If You have exact requirements, You must check with Us before signing this Agreement as, by signing, You agree to the actual size of the Unit and not any represented Unit size.

6.12.  We may refuse storage of any Goods or require You to remove Goods if in Our opinion storage of such Goods creates a risk to the safety of any person or property.

6.13.  You must give notice to Us in writing of the change of any contact details on this Agreement for You or the ACP within 48 hours of any change. You agree We are entitled to discuss any default by You with the ACP registered on the front of this Agreement.

6.14.  You are deemed to have knowledge of the Goods in the Unit and warrant that You are the owner of the Goods in the Unit and/or entitled at law to deal with them in accordance with all aspects of this Agreement as agent for the owner. We do not have and will not be deemed to have knowledge of the Goods in the Unit.

7.    RISK AND RESPONSIBILITY:

7.1. Our liability will commence from the time Your Property is placed by You (or Your Agents) into Your storage Unit(s) and the Unit is locked by You (see Condition6.1) and ceases immediately upon removal of Your Property from Your storage Unit(s).

7.2. Restricted Liability

7.2.1.  Where StoreProtect does not apply (including where StoreProtect has been cancelled under the StoreProtect Addendum), We shall only be liable for Loss or Damage caused by Our negligence up to a maximum of £100 for any one event or series of connected events.

7.2.2.  We do not insure the Goods and it is a condition under this Condition7.2 that the Goods remain adequately insured at all times for their Maximum Replacement Value while they are in storage. You warrant that such cover is in place, will not lapse and that the Maximum Replacement Value of all Goods in the Unit from time to time will not exceed the insured value. We do not give any advice concerning insurance cover given by any policy and You must make Your own judgment as to adequacy of cover. Inspection of any insurance documents provided by You to demonstrate cover does not mean We have approved the cover or confirmed it is sufficient.

7.2.3.  For the avoidance of doubt, We shall have no liability for Loss or Damage unless directly caused by Our negligence.

7.3. StoreProtect – Enhanced Liability Option

7.3.1.  StoreProtect applies automatically from the commencement of this Agreement, unless and until cancelled in accordance with the StoreProtect Addendum. Where StoreProtect no longer applies, Condition 7.2will instead apply. “StoreProtect” means an agreement between You and Us where We accept an enhanced liability in return for payment of the StoreProtect Charges in accordance with the terms of the StoreProtect Addendum and this Agreement.

7.4. Nothing in this Agreement limits any liability which cannot legally be limited, including liability for physical injury to or the death of any person which is a direct result of negligence or wilful default on the part of Us, Our agents and/or employees.

7.5. The restrictions on liability in this Condition 7 apply to every liability arising under or in connection with this Agreement including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

7.6. We shall not be considered to be in breach of this Agreement and exclude all liability to You in respect of any and all of the following (“Excluded Liabilities”):

7.6.1.  Mysterious disappearance and/or unexplained shortage of Your Property except as a result of theft evidenced by forcible entry to Your Unit; 

7.6.2.  Loss or Damage which is discovered after Your Property is removed from Our Facility.

7.6.3.  Loss suffered by You as a result of You not being able to access the Facility or the Unit, regardless of the cause;

7.6.4.  Loss or damage to Your business, if any, including, but not limited to, indirect or consequential loss, lost profits, income or savings, wasted expenditure or business interruption;

7.6.5.  Loss or Damage caused by (i)  moth, insect and vermin unless from a source external to Your Unit; (ii) ordinary leakage, ordinary loss in weight or volume, evaporation or nature of the property stored; (iii) leakage of liquid from any receptacle or container unless from a source external to Your Unit; (iv) inherent vice and latent defect; (v) mould, mildew or rust, unless proven to be a result of water ingress from a source external to Your Unit; (vi) atmospheric or climatic causes, including, but not limited to, Loss or Damage to Property which is not suitable for storage; (vii) electrical, electronic or mechanical derangement to any electronic items or mechanical Goods, or any Loss of, or Damage to electronic items resulting from a configuration failure of the controlling software and/or microchip, except where this results directly from external physical damage caused by Our negligence;

7.6.6.  Any value an item might have acquired simply because it is part of a pair or set, also excluding the value of an undamaged part of a pair or set;

7.6.7.  Any value which is purely sentimental;

7.6.8.  Reimbursing You for the Storage Costs UNLESS Loss or Damage prevents Us from fulfilling Our services, in which case We shall reimburse You for a proportion of the Storage Costs to reflect the services not carried out as a direct result.

7.6.9.  Loss or Damage caused by or as a consequence of non-compliance with relevant laws and regulations by You or Your Agents;

7.6.10.   Loss or Damage caused by the act or omission of You or Your Agents including but not limited to any failure to secure the Unit after visiting, failure to pack or stack the Goods properly and securely, the manner of storing the Goods within the Unit, the conduct of You or Your Agents in the Unit or at the Facility, the loading or unloading of Goods into or from the Unit.

7.6.11.   Loss or Damage to any Excluded Items.

7.6.12.   Loss or Damage caused by or as a consequence of Your failure to comply with any condition in this Agreement, and in particular Your obligations contained in Conditions 6 and 7. 

7.7. We shall not be considered to be in breach of this Agreement nor liable for any delay in performing or failure to perform any of its obligations under this Agreement or any resulting Loss or Damage to Goods if such delay, failure, Loss or Damage results from events, circumstances or causes beyond Our reasonable control. Such circumstances include (but are not limited to) any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, threat of or actual terrorism or environmental or health emergency or hazard or recommended restrictions, epidemic, pandemic, or entry into any Unit including the Unit or the Facility by, or arrest or seizure or confiscation of Goods by, competent authorities. If this happens, We will not be responsible for failing to allow access to the Goods, Unit and/or the Facility for so long as the circumstances continue. We will try to minimise any effects arising from such circumstances.

7.8.  It will be Your responsibility to compensate Us for the full amount of all claims, liabilities, demands, damages, costs and expenses (including any reasonably incurred legal and professional fees) incurred by Us or third parties resulting from or incidental to (a) the use of the Unit (including but not limited to the ownership or storage of Goods and/or Excluded Items in the Unit, the Goods themselves and/or accessing the Facility) or (b) breach of this Agreement by You or any of Your Agents or (c) enforcement terms of this Agreement. 

7.9.  You agree to comply with this Agreement and all laws and regulations relevant to the use of the Unit. This includes laws relating to any Goods which are stored and the manner in which they are stored. You will be responsible for all Liabilities resulting from such a breach.

7.10.  If We have reason to believe that You are not complying with all relevant laws and regulations, We may take any action We consider necessary, including, but not limited to, action outlined in Conditions5.6 and 11.2, contacting, cooperating with and/or submitting Goods to relevant authorities, and/or immediately disposing of or removing Goods at Your expense. You agree that We may take such action at any time even though We could have acted earlier.

8.  PERSONAL INFORMATION

We collect information about You and any ACP on registration and whilst this Agreement continues, including personal data (“Data”). We process Data in accordance with the UK retained version of the EU General Data Protection Regulation, the Data Protection Act 2018 and all associated laws. Details on how We use Data and Your rights in relation to Data are set out in Our Privacy Notice which can be viewed on Our website at www.safeandsoundstorage.co.uk. You confirm any ACP has consented to You supplying Data to Us on these terms.

8.1. If You give consent, We will use Data for feedback purposes, including to provide information on products or services provided by Us in response to requests from You or if We believe they may be of interest. Your choice with regard to the relevant use of Data is indicated in the Self Storage Agreement and can be changed at any time by contacting Us.

8.2.  We will pass Data to Our claims agent where it is necessary for them to handle a claim made by You on Our behalf.

9.  COMMUNICATIONS AND NOTICE

9.1.  We can send You notifications regarding day to day matters and minor changes to this Agreement by email and/or by SMS if You have agreed to receive notifications by SMS. These notifications will be effective one hour after sending or immediately if they relate to an urgent problem or emergency. We may also send You a direct message on Your social media accounts.

Notices to be given by Us or You for more significant changes to the services and these terms or to enforce rights under this Agreement (such as ending the Agreement, changing prices, significant disruptions or enforcing Our right to sell or dispose of Goods) must be in writing and must either be delivered by hand, pre-paid post or email.Notices shall be considered to have been received at the time of delivery by hand, one day after sending by email or 48 hours after posting. Notices from Us to You will be sent to the addresses on the Self Storage Agreement or the most recent address in the United Kingdom and/or email address notified by You to Us and/or by direct message to Your social media accounts. In the event of not being able to contact You at the last notified postal or email address, Notice will be considered as having been given to You if We serve that Notice on the ACP as identified on the front of this Agreement at the last notified postal or email address of the ACP. Any notice from You must be sent to Us by hand or by post to the address on the Self Storage Agreement or by email to info@safeandsoundstorage.co.uk. In the event that there is more than one contact named on the Agreement, Notice to or by any single contact is agreed to be sufficient for the purposes of any Notice requirement under this Agreement. 

10.  WHERE YOUR PROPERTY IS LOST OR DAMAGED

10.1.   If You have Your own insurance in place to cover Loss or Damage to Your Property, You must recover Your losses from Your insurers in the first instance.

10.2.    Notwithstanding Condition10.1, if You discover Loss or Damage to Your Property:

10.2.1.   When the Facility is attended by Our employees (“Manned”), You must notify Us in person as soon as reasonably practical upon discovery and before removal of any affected Goods from Your Unit; 

10.2.2.   When the Facility is not attended by Our employees (“Unmanned”), at the time you discover Loss or Damage, to evidence that this occurred during the Storage Period in Your Unit, You must comply with the following conditions (“Unmanned Notification Conditions”):

You must contact Us via email to info@safeandsoundstorage.co.uk as soon as reasonably practical upon discovery of any Loss or Damage, including, but not limited to: (a) a written description of which Goods are affected and the nature of the Loss or Damage; and (b) photographs of any affected Goods before removal of from Your Unit, or, if this is not practical, photographs clearly showing affected Goods in the vicinity of Your Unit within Our Facility (“Email Notification”).

10.2.2.1.   Your Email Notification must be provided before any affected Goods are removed from Our Facility. We shall not be liable for any Loss or Damage which is notified after Your Property is removed from Our Facility unless Email Notification is provided.

10.2.2.2.   If it is not possible for You to fully comply with the Email Notification requirements set out, You must notify Us in person, via telephone or in writing as soon as reasonably practical after You discover Loss or Damage.

In any event, You must provide as many details as is practical of any Loss or Damage to Us in writing or via email to info@safeandsoundstorage.co.uk within seven (7) days of discovery. In exceptional circumstances, We may agree to extend this time limit where You request this in writing, provided such request is received within seven (7) days of discovery of any Loss or Damage.

10.3.   The sooner that You notify Us of any Loss or Damage to Your Property, the sooner We can establish the cause and properly investigate. We will provide You with a claim form, and You must make every effort to return Your completed form within a reasonable time.

10.4.   We will not be liable for any Loss or Damage to Your Property unless You notify Us in compliance with the requirements set out under Conditions10.2 and 0.

10.5.   Once You have notified Us of Loss or Damage, if You do not receive a response from Us within a reasonable time, You may contact Our claims agent directly at RCS, Swan House, Swan Centre, Leatherhead, Surrey, KT22 8AH, United Kingdom Tel: +44 (0) 1372 385970 Email: info@removalclaims.co.uk. 

10.6.   You must make every reasonable effort to prevent further Damage to Your Property. If any Goods are wet or damp, You must move them away from any undamaged Property and away from the water source. You must inform Us if You believe You may require additional storage space to comply with this requirement. 

10.7.  For Your own safety, do not touch any Goods damaged by vermin of any kind or affected by mould. 

10.8.  You must retain and not dispose of any Damaged Property until We have had a reasonable opportunity to inspect (if necessary) any damage. 

10.9.  We may make such enquiries as necessary to investigate the Loss or Damage to Property and You agree to co-operate with Us in Our enquiries, and to provide any additional relevant information without delay where We request this. 

10.10. If You opt for StoreProtect, You must also comply with the Additional Claim Requirements, as set out under the StoreProtect Addendum.

10.11. If You provide Us with misleading or incorrect information relating to a claim for Loss or Damage to Your Property, or make a claim that is fraudulent, false or exaggerated, We may: reject the claim, cancel the StoreProtect Addendum without refund of StoreProtect Charges, and recover from you any costs We have incurred in dealing with Your claim, where applicable. 

11.  CANCELLING OR ENDING THE AGREEMENT:

11.1.   If You entered into the Agreement without physically coming into the Facility, then You have 14 days after We confirm acceptance of Your order to change Your mind (“Cooling-off Period”).If You cancel during this period a refund will be provided based on the length of storage You have taken prior to cancelling and all Goods being removed from the Unit. We can use any payment made by You to settle some or all of this sum. You can cancel by email, post or telephone call to Us referring to Your name, address, date of order, and Unit number.

11.2.   Unless otherwise agreed in writing by both parties, either We or You may end this Agreement at any time by giving the other party written notice in accordance with Condition 0. The date on which the Agreement will end (the “Termination Date”) must be at least the number of days indicated on the Self Storage Agreement. In the event of illegal or environmentally harmful activities on Your part or a breach of this Agreement (which, if it can be put right, You have failed to put right within 14 days of a request from Us to do so), We may terminate the Agreement immediately by Notice. We are entitled to make a charge for, apportioned Storage Costs if less than the required notice is given by You. You must remove all Goods in the Unit before the close of business on the Termination Date and leave the Unit in a clean condition and in a good state of repair to Our satisfaction. In the event that Goods and/or rubbish are left in the Unit after the Termination Date, Conditions 4.2 and 6.7 will apply. You must pay any outstanding Storage Costs and any other fees or expenses owed to Us up to the Termination Date, or Conditions 4.1 to 4.5 may apply. Any calculation of the outstanding fees will be made by Us. If We enter the Unit for any reason and there are no Goods stored in it, We may terminate the Agreement without giving advance Notice but will send Notice to You within 7 days.

11.3.   You agree to examine the Goods carefully on removal from the Unit and must notify Us of any Loss or Damage to the Goods in accordance with Condition 10.

11.4.   Termination or expiry of this Agreement shall not affect any rights, remedies, obligations or liabilities of Us or You that came into effect during the term of the Agreement prior to termination or expiry. This includes the right to claim damage for breach of the Agreement, liability for outstanding monies, property damage, personal injury, environmental damage and legal responsibility under this Agreement.

12.  OTHER IMPORTANT TERMS:

12.1.   We may vary the Storage Costs or other terms of this Agreement and add new terms and conditions as long as such changes are notified to You in writing. The modified terms will take effect on the first Due Date occurring not less than 28 days after the date of Our notice. You may end this Agreement without charge before the change takes effect by giving notice in accordance with Condition 0. Otherwise, Your continued use of the Unit will be considered as Your acceptance of and agreement to the amended terms.

12.2.   You acknowledge and agree that: (a) the terms of this document (including the StoreProtect addendum where applicable) constitute the whole agreement with Us and, in entering this Agreement, You do not rely on any statement, promise, representation, assurance or warranty which is not set out in this Agreement; (b) any descriptions or illustrations on Our website are published for the sole purpose of giving an approximate idea of the services described in them but they will not form part of this Agreement or have any contractual force; (c) the terms of this Agreement apply to the exclusion of any other terms that You seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing; (d) You have raised all queries relevant to Your decision to enter this Agreement with Us and We have, prior to You entering into this Agreement, answered all such queries to Your satisfaction; (e) any special terms agreed between You and Us, have been recorded in writing and incorporated into the terms of this Agreement; (f) if We decide not to exercise or enforce any right that We have against You at a particular time, then this does not prevent Us from deciding to exercise or enforce that right at a later date unless We tell You in writing that We have waived or given up Our ability to do so; (g) it is not intended that anyone other than You and Us will have any rights under this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to it; (h) if any provision or part-provision of this Agreement is or becomes invalid, unlawful or unenforceable to any extent, it shall be treated as deleted, but that shall not affect the validity and enforceability of the rest of this Agreement; (i) You may not assign or transfer any of Your rights under this Agreement or part with possession of the Unit or Goods whilst they are in the Facility; (j) We may transfer Our rights under this Agreement to another organisation and will let You know if We plan to do this; and (k) where there are two or more joint customers, each individual customer takes on the obligations under this Agreement jointly and severally and We may enforce Our rights against any one of the joint customers.

12.3 This Agreement shall be governed by English law and any dispute or claim that either party brings will be decided by the Courts of England and Wales. The parties must first try to settle any dispute in connection with this Agreement by mediation. Such mediation is to be conducted by a mediator who is independent of the parties and appointed by agreement of the parties. The parties agree that, other than for emergency interlocutory relief, neither party shall commence legal proceedings against the other unless it has first offered to submit the dispute to mediation and mediation has not commenced within a reasonable period of time after such offer was made.

Health and Safety Policy

1. General Statement
Our aim is to protect, so far as is reasonably practicable, the health and safety of everyone who uses this site.

This site is unstaffed. You access and use the site at your own initiative. Your safety, and the safety of anyone with you depends on following these rules.

By entering or using the site you agree to always follow these rules, which are part of your storage agreement. This also applies to any third-party contractor on site on your behalf.

2. Legal and Standards Framework
These rules reflect the operator’s duties under UK law. The list is not exhaustive; task-specific regulations may also apply.

Reference | Application
Health and Safety at Work etc. Act 1974.  Duty to ensure, so far as is reasonably practicable, that persons not in our employment (including customers and the public) are not exposed to risks from our activities
Management of Health and Safety at Work Regulations 1999. Duty to assess the risks to people who are not our employees and to put suitable controls in place 
Occupiers’ Liability Acts 1957 and 1984.  Duty of care to ensure visitors are reasonably safe in using the premises for the purposes for which they are permitted to be there
Regulatory Reform (Fire Safety) Order 2005. Fire precautions, escape routes and fire risk assessment for the premises

If there is a risk to life, a fire, or a serious injury: call 999 immediately. Do not wait.
Give the emergency services this exact location so they can find the site:

Emergency information | Detail
Site address Safe and Sound Storage, Pain Way, Warborough, Oxfordshire, OX10 7AA
what3words | ///adjuster.baffle.completed 
Out-of-hours monitoring Doncaster Security Operations (CCTV)

•     Make yourself safe first. If there is a fire or immediate danger, leave site straight away and call 999 from a safe place.

•     There is no first aider on site. For any medical emergency, call 999.

•     A First Aid Kit is located by the main communications container (centre front).

•     Once the area is safe and you have called 999 where needed, report the incident to us on the numbers above.

•     Access hours are 24 hours.

•     Use your own gate code / fob and keep it private. Never share it or let anyone follow you in (“tailgating”). 

•     Always close and lock your container, ensure your lock pin is fully engaged. 

•     If you are locked out, have lost your fob or code, or the gate will not work, please contact us on the number above or the main number: 01865630118 (during office hours)

•     The site is covered by CCTV for security and safety purposes.

5. Looking After Yourself On Site
Because the site is unstaffed, you may often be here alone. Take simple steps to stay safe:

•     Tell someone where you are and roughly how long you expect to be.

•     Keep your mobile phone charged and on you.

•     Be aware of your surroundings. If something or someone makes you feel unsafe, leave and call us, or call 999 if it is an emergency.

•     If you have a health condition that could affect you while alone, consider bringing someone with you and carry any medication you may need.

•     Take extra care in poor light, wet or icy weather, and wear sensible footwear with a good grip.

•     Drive at no more than 5mph when on site and follow any one-way or signed route.

•     Pedestrians have priority.

•     Take great care when reversing. If you cannot see clearly, get out and check, or ask someone to guide you.

•     Switch off your engine when loading or unloading and never leave a vehicle running unattended.

•     Park directly outside your unit while loading, be aware of others on site.

•     Apply the handbrake and remove the keys whenever you step away from your vehicle.

•     No smoking or vaping anywhere on site, including inside your unit.

•     No naked flames, candles, heaters, cooking or hot work (for example grinding, cutting or welding) anywhere on site.

•     Do not store any flammable, combustible or explosive items as per your storage agreement.

•     Keep aisles, doorways, fire exits and roadways completely clear so everyone can get out and emergency services can get in.

•     If you discover a fire: do not tackle it. Leave the site immediately, call 999, then call us on 01865630118

The following must never be stored on site. This list summarises the rules; the full and binding list is in your storage agreement. If you are unsure about anything, ask us before you bring it on site.

•     Petrol, diesel, oils, gas bottles or cylinders, and any compressed or flammable gas.

•     Paints, solvents, chemicals, fertilisers, or any flammable, corrosive, toxic or hazardous substance.

•    Fireworks, explosives, ammunition, firearms or other weapons.

•     Asbestos, and any waste or polluting material.

•     Living things: people, animals or plants. No one may live or sleep in a unit.

•     Food or perishable goods, or anything that may rot, smell or attract pests or vermin.

•     Illegal items, stolen goods, drugs, or the proceeds of crime.
•     Cash, jewellery, precious metals or stones, and other irreplaceable or very high value items.

•     Vehicles or equipment with fuel in the tank or batteries connected, unless we have agreed it in writing.

•     Plan the lift. If something is heavy or awkward, get help or split the load.

•     Keep the load close to your body, bend your knees rather than your back, and avoid twisting while carrying.

•     Bring a sack truck or other lifting device with you if necessary.

•     Do not stack items higher than is safe and stable. Heavy items go at the bottom, lighter items on top.

•     Do not climb on boxes, shelving or stored items to reach height. Use a proper, suitable stepladder where needed.

•     Take care with the gate and container doors. Keep fingers and feet clear of edges, runners and hinges.
•     On windy days, doors can swing or slam. Secure doors when open and keep clear of them.

Housekeeping
•     Keep your unit and the area outside it tidy. Do not leave items, packaging or waste in shared spaces.
•     Clear up any spills straight away and report them to us. Take any rubbish away with you.

10. Children and Pets

•     A self-storage site is a working environment with vehicles and heavy items. It is not a safe place for children to play.

•     Children must be always supervised by a responsible adult and kept away from roadways, vehicles and doors.
•     Keep pets under close control. Animals must not be left in units or vehicles.

11. Electrical and Battery Safety
•     Do not leave any electrical item switched on, charging or running unattended in your unit.
•     Take particular care with lithium batteries (in tools, e-bikes, scooters and similar). Do not store damaged or swollen batteries, and do not charge batteries on site unless we have agreed it.
•     Report any burning smell, smoke, hot equipment or damaged wiring immediately, and call 999 if there is any sign of fire.

12. Reporting Problems, Hazards and Accidents
Because no one is on site, we rely on you to tell us when something is wrong. Please report:
•     Any accident or injury, however minor.
•     Any hazard, damage or fault, for example a broken light, damaged door, trip hazard, spillage, or a gate or lock that will not work.
•     Anything that makes you feel unsafe, and any suspicious activity.
For anything urgent or dangerous, phone us. In an emergency, call 999 first.

13. General Conduct
•     Only access your own unit and the shared routes to it.
•     Do not live, sleep or carry out work or a business activity in your unit beyond storing goods, unless we have agreed it in writing.
•     Treat the site, other customers and our equipment with respect, and leave the site as you found it.
•     We may refuse access or end an agreement where these rules are not followed, and safety is put at risk.

14. Monitoring and Review
These rules are reviewed at least every 12 months, and sooner following a significant incident, a change in legislation or HSE guidance, or a material change to the site, its layout or its risks