Frequently Asked Questions

Safe and Sound Storage Warborough offers secure, drive up container storage in South Oxfordshire, with flexible monthly terms and simple online booking. If your question is not answered below, email us at info@safeandsoundstorage.co.uk or call 01865 630118.

We are at Upper Farm, Thame Road, Warborough, Oxfordshire, OX10 7DH, just off the A329. The site is within easy reach of Oxford, Henley, Benson and Wallingford.

Safe and Sound Storage is a container self storage brand from WR Bennett Group Ltd. The group has run self storage for more than 15 years, including Sheeplands Self Storage in Wargrave, one of the UK's highest rated storage facilities. Warborough is managed day to day from our office at Sheeplands Farm, and there is always a real person at the end of the phone or email.

No. Warborough is an unstaffed site, which is how we are able to offer secure storage with access seven days a week. Our team is on hand by phone on 01865 630118 and by email at info@safeandsoundstorage.co.uk, 9-5.30pm Monday to Friday. 

We currently offer two container sizes. The 20ft container holds roughly the contents of a three bedroom house. The 8ft container is roughly the size of a transit van. All containers are at ground level with drive up access. Sizes are approximate, so if you have exact requirements please contact us before booking. 

Prices depend on the size of container you choose. Current prices and availability are shown on our See Prices page. New customers receive half price storage for the first month. 

Select Notify Me on the unit and we will let you know when one becomes available.

Yes. You can move to a different size at any time, subject to availability.

Book online in three simple steps. First, choose your container. Second, pick your move in date. Third, set up payment to confirm your booking. You can then complete your paperwork online.

To complete your booking, you will need to sign your storage agreement, provide ID [and confirm your StoreProtect level of personal insurance cover.

Yes. You can cancel free of charge at any time up to 24 hours before your move in date. If you booked without visiting the site, you also have a 14 day cooling off period after we confirm your order. If you cancel during that period, you will be refunded for any storage you have not used, once all your goods have been removed.

Move ins can happen the next day to booking.

No, we do not charge a deposit.

Storage is on a flexible, rolling monthly agreement with no long term lock in. Stay for as long as you need.

Standard access is 7am to 9pm, seven days a week. 24 hour access is on request, and there is a charge for this every month. 

Upon booking and payment you will receive an email with a personalised 6 digit code to enter and exit the site.  Please keep your access details private and never let anyone follow you through the gate. Please note access will be denied if your payment has failed. 

 

 

The site has CCTV covering the whole site, out of hours monitoring and secure, controlled gate access. The gate is locked outside access hours. You are responsible for locking your container after every visit, so please check that the lock pin is fully engaged before you leave.

No, you will be given a padlock and key to use when you are storing with us, when you move out you are required to post the key and padlock in the key return box on the outside of the main gate. 

You bring your belongings to site yourself. Every container is at ground level, so you can park directly outside while you load and unload. There is no lifting equipment on site, so please bring a sack truck or trolley if you need one.

Call us on 01865 630118 and state the issue. 

Site address Safe and Sound Storage, Upper Farm, Thame Road, Warborough, Oxfordshire, OX10 7AA
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 Out-of-hours monitoring Doncaster Security Operations (CCTV)

•     Make yourself safe first. If there is a fire or immediate danger, leave site straight away and call 999 from a safe place.

•     There is no first aider on site. For any medical emergency, call 999.

•     A First Aid Kit is located by the main communications container (centre front).

•     Once the area is safe and you have called 999 where needed, report the incident to us on the numbers above.

 

Your first payment is taken when your booking is accepted. After that, storage is paid in advance in full monthly blocks. Automatic payments from a debit card is the primary payment method and the date payment is taken each month is the move in date, although there is a working project to move everyone over to the 1st of the month billing. 

Ideally yes. We request every customer has either our enhanced liability protection – StoreProtect or their own self storage insurance cover for their goods. To make this simple, our StoreProtect cover is recommended at booking at a level of £15,000 for a 20ft container and £10,000 for an 8ft container as these are average values for the contents of a 20ft container. You can declare a different value by agreement with us, you can also provide your own insurance but we accept no liability for your goods when stored with us, 

Please declare the full replacement value of everything you store. If you declare less than the true value, any claim will be reduced in proportion. A £50 administration fee is deducted from any claim settlement. StoreProtect is not an insurance policy; full details are on our Protecting your goods page.

Yes, provided it covers goods in offsite storage for their full replacement value. Book as normal, then email a copy of your policy to info@safeandsoundstorage.co.uk before you move in. 

For everyone's safety, the following must never be stored:

The full list is in our Terms. If you are unsure about anything, please ask us before you bring it to site.

Yes, within limits. You can store up to five e-bikes, e-scooters or similar items in one container, unless their batteries are removed and stored elsewhere. You can store up to ten laptops, tablets or similar items with built in batteries, unless we agree otherwise in writing. Items must be free from damage, stored with space around them and not stacked. We recommend storing batteries at the lowest practical charge. Batteries must not be charged on site unless we have agreed this.

No. Containers are for storage only. They cannot be used as an office, workshop or living space, or as a business or mailing address. Local businesses are very welcome to store stock, equipment and documents with us.

Our containers are external units, so a little preparation goes a long way:

Email info@safeandsoundstorage.co.uk as soon as possible, before you remove any affected items from site. Include a description of what has been affected and photographs of the items in your container. You must then send us full details in writing within seven days. If you suspect theft, please also report it to the police and obtain a crime reference number. Please do not touch anything affected by mould or vermin.

Give us at least 14 days' notice in writing by email to info@safeandsoundstorage.co.uk before the end of the billing month.  Because storage is billed in full monthly blocks, Before your end date, please remove everything from the container, leave it clean and empty, and take any rubbish away with you.  Provide a photo of your unit  to info@safeandsoundstorage.co.uk, place your key and padlock into the key return box located on the outside of the main gate. 

We process your data in line with UK data protection law and only use it to provide and manage your storage. Full details are in our Privacy Notice.